Terms of Service

Bookio gives your business online booking pages, a staff dashboard, booking confirmations and reminders by LINE, SMS or email, team alerts for new leads on LINE, two-way LINE chat and, on the AI Agent plan, Mali, an AI assistant that answers your LINE messages. What you can use depends on your plan (section 4).

• Give accurate details and keep them up to date. The email address must be verified before the dashboard can be used.
• Keep passwords safe. You are responsible for what happens under your account, including by staff you invite.
• You must be able to enter into contracts for your business.

A new account gets a 14-day free trial of the plan it chose. No card is needed for the trial. During the trial Mali answers up to a smaller daily limit than on a paid plan. To keep using Bookio after the trial, choose a plan and pay on the billing page. If you have not, a notice appears in your dashboard, and 7 days after the trial ends your booking page stops taking online bookings and Mali stops answering. After a further 30 days, SMS messages to your customers and new-lead alerts to your team stop too; LINE and email messages to your customers continue. Your dashboard and data stay available, so you can subscribe at any time and carry on.

• Prices are in Thai baht and are shown on our pricing page. Standard, Premium and AI Agent can be paid monthly or yearly; yearly is up to 20% cheaper. Enterprise is agreed with us directly.
• Payment is by card through Stripe, in advance for each month or year. A subscription renews automatically until it is cancelled.
• You can cancel at any time from the billing page (Stripe’s customer portal). Cancelling stops the next renewal; the plan stays active until the end of the period you have paid for. Fees already paid are not refunded, except where the law requires.
• If a renewal payment fails, Stripe retries it and we show a notice; the service keeps working for up to 14 days from the first failed payment. If it is still unpaid, the subscription ends: the period that was not paid for is not included, and the same notice and pause as after a trial apply (7 days, then online bookings and Mali stop).
• We may change prices with at least [NOTICE PERIOD] notice before your next renewal.
• [LEGAL REVIEW: VAT treatment and tax invoices.]

You are the data controller for your customers’ personal data under the PDPA, and Bookio processes it for you as your data processor, as described in our Privacy Policy. You are responsible for having a lawful basis for what you collect and for messages you send, including customers’ consent where it is needed. We process your customers’ data only to provide the service to you and on your instructions. [LEGAL REVIEW: attach or reference a data processing agreement.]

Do not use Bookio to send spam or unlawful, misleading or harmful content, to collect data you have no right to, to interfere with the service or other users, or to break the terms of LINE, Google, Stripe or our other providers. We may suspend accounts that do.

Mali answers from the information you give her and may still make mistakes. You are responsible for what your business’s information says and for checking her work; she hands conversations to your staff when a person is needed. Messages are processed by AI model providers as explained in the Privacy Policy.

Bookio works with services run by others, such as LINE, Google, SMS and email providers and Stripe. Your use of them is also governed by their terms, and parts of Bookio depend on them being available.

We own Bookio and its software. You own your business’s content and data, and you give us the right to host and process it to provide the service.

You may close your account at any time by contacting us at [CONTACT EMAIL]. Cancelling your subscription on the billing page stops payments but does not close the account. We may suspend or close an account that breaks these terms or does not pay. After an account closes we delete or return its data as described in the Privacy Policy.

We work to keep Bookio available and correct but provide it "as is", without guarantee that it will be uninterrupted or error-free. To the extent the law allows, our total liability to you is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss. [LEGAL REVIEW: limitation wording under Thai law.]

These terms are governed by the laws of Thailand. [LEGAL REVIEW: jurisdiction and dispute resolution.] We may update them and will tell you of significant changes by email before they take effect. Contact: [CONTACT EMAIL], [COMPANY LEGAL NAME], [REGISTERED ADDRESS].